Articles
Importance of SIAM during times of accelerated digital transformation
Miroslav is the co-author of ITIL 4 Practice Service Desk and Request management. He has previously held various positions in itSMF Slovensko. He is…
First real life story about SIAM with Olli Rantala
Olli is working for a Finnish public IT supplier serving the healthcare system in Finland. He is a member of the Service Management Office (SMO) and…
Digitalization and cloud business models bring new challenges in service management
New market trends, changing customer behaviour and new business models and technologies impact companies and the way they operate nowadays. One impact is quite…
Service relationships: the way to co-create and collaborate with your customers in a digital era
Nowadays many good internal and external service providers recognize that it is necessary not only to provide services but also to cooperate with their…
Managing multi-vendor IT service environment
Emerging technologies and innovations are creating new business opportunities and changing the way companies do their business. IT departments are playing a more important role…